the issue/challenge on an as-informed basis and not probe/cross-question.
- Apologise without conditions.
- Appear without seeming abdicating
- Announce plans, not reasons, problems and past
process not persons
- Own the chain, never leave anyone out. (affected parties, stakeholders - Up, Down and Sideways, Cross domain teams)
- Keep relevant the communications for different audiences.
- Offer personal services not automated responses
- Brief daily with progress report until resolved and back to normal
- Position yourself as a vent than to blow back
- Bring back your creativity and innovation to de-stress and lighten the environment