Monday, May 25, 2009

Perfect picture moment

I was just checking my children photos. Out of 10 clicks, one photo had me glued taking me to the moment of the picture. The only realization of present was the wetness in my eyes not letting me gaze longer that I long for that very perfect picture moment

Why so!. Why not the remaining 9 ?

The answer was available when we met one of our customers steering committee. True, this project and customer has made me "unlearn" me many heuristics that is for better.

The project was to convert their SOP to e-Learning training manuals. Now, there was just one topic, which is conceptual in nature. The customer wanted it to be treated differently. We tuned to the ways of standardization and reusability, got the delivery which had the meaning explained well. There was a silent acceptance with indications that more was expected for this topic, yet the direction remained unclear.

Knowing that we need to stop, rewind, revert back to creativity for this module, back in drawing board, we talked, iterated, scrapped ideas, and came up with what is an acceptable profitable proposition for both in form of a complete story. The end result was demonstrated in the steering committee, with personal accolades coming our way.

There, 3 of us were standing, staring at the gamble thinking what went right, while receiving compliments, with an all time high in customer satisfaction.

The perfect picture moment, was when the COO congratulated us with a firm hand shake and trade mark briskness with a smile.

Personal or Professional, strive for that perfect picture moment which freezes you in time. It should make you realize the loneliness of the present, and wanting the moment etched in memories back.

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