Tuesday, October 5, 2010

Discomfort to point of Trust

In an interesting discussion piece today with my team, we were finding that giving comfort to an individual and teams will result in more noise. Interestingly, as if a theme is recurring, my boss gave me his piece of mind  to let me know that giving more comfort and more hand holding has beaten me back with a not so good feedback from the same individual.

This has been repeated many times over. In a project that keeps you on border of delivery and challenges, the output, enthusiasm, crowd-sharing of responsibilities, are apparent and visible. Trust is high till the time the challenge is manifest. Once the challenges are passed by, the first member to create noise is the one who doesn't have a contribution.

In a project, which we know have done multiple times over and is one another repeat delivery, it is apparent that something is bound to go wrong. May be it is Murphy's  law at work, that is not recognized. When I was project manager, I get discomfort from the fact that everything goes smoothly. Hence, either it is always on new processes, new ways of doing things, incremental innovations have been my key to lock in trust.

My mentor taught me to bring in artificial chaos to ensure that every one is alert and on toes to deliver the job. In fact he used to demonstrate how to take a future possibility as a current risk and make sure that we understand that we need to do more and make sure other parties are equally successful.

Trusting others and to be trusted is the pinnacle point in teams who are fighting together to surmount the impossible.

The hidden face of it is to not push discomfort too far to lose on the members. Accepting and accolading job well done will always calibrate the discomfort to point of trust.

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